Customer Service Skills

This CPD Accredited Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.
 
Sections:
What is good customer service? 
Communicating with your customer 
Handling Customer Complaints 
Room for improvement 
 
Time (mins): 35